We have noticed that the Operating System (Windows) sometimes struggles with binding to the correct driver when toggling between different FW:s, Absolute Mouse and Touch Screen Digitizer (standard). If you have used an Absolute Mouse FW on the sensor with your computer and fail to flash to the standard FW you need to uninstall the sensor device in your device manager to make sure that the OS does not try to connect the sensor to an older driver.

Here is the a step-by-step guide of how to do this:

  1. Connect/plug-in the Touch Sensor Module to the computer.
  2. Press "Start" and search for "Device Manager" in the Windows search field.
  3. Expand the field "Human Interface Devices", and locate the Touch Sensor Module. The Touch Sensor Module is usually recognized as a "HID-compliant touch screen":

    If you are not sure that is it the correct driver you can identify the device the sensor uses by Vendor ID. The sensor's Vendor ID: Device HID\VID_1536.
    1.  Right-click the device and go to Properties>>Details>>Property: Hardware IDs:

  4. Once the Touch Sensor Module Driver has been identified, Right click on the device and select "Uninstall Device".
  5. Restart your computer and try to flash the standard FW again.

Please contact Neonode Support team for further information.

Kind Regards,
Neonode Support Team